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Training “Conflict Management

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Unlimited Elements Error: Error in widget Zusatzgrafik Masonry Slider, Unexpected token "name" of value "if" ("end of statement block" expected) in "html" at line 3.
Unlimited Elements Error: Error in widget Simple Video Slider, Unexpected token "name" of value "if" ("end of statement block" expected) in "html" at line 3.
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Targets

Participants:

  • Understand conflict as a normal process
  • learn to recognize how far a conflict has progressed
  • recognize their own behavior patterns in conflict situations
  • are able to de-escalate conflicts through appropriate communication
  • Managers learn how to act as clarification assistants in conflicts in a goal-oriented manner
Contents
  • where conflicts come from: understanding the causes
  • Fundamentals of conflict management
  • Types of conflict and the stages of escalation (according to F. Glasl)
  • Dynamics of conflicts – and how to slow them down
  • Communication in conflicts according to the rules of the art
  • when communication reaches its limits – what then?
  • Attitudes and methods for constructive conflict management
  • practical exercises and conversation sequences
  • Role and attitude of the manager in conflict situations
  • the clarification helper in conflicts for executives: How can I constructively accompany conflict partners as an executive?

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